Frequently Asked Questions (FAQ) – IqraStore
Welcome to the IqraStore FAQ section. Here you’ll find answers to common questions about orders, shipping, returns, and more.
Orders & Payments1. How do I place an order?
Simply browse products, add items to your cart, and proceed to checkout. Follow the steps to complete your order.
2. What payment methods do you accept?
We accept:- UPI (Google Pay, PhonePe, etc.)
- Debit/Credit Cards
- Net Banking
- Wallets
All payments are processed securely.
3. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once dispatched, cancellation is not possible.
Shipping & Delivery
4. Do you offer free shipping?
Yes! We offer FREE shipping on orders above ₹1000.
5. What are the shipping charges?
- Orders below ₹1000 → Standard shipping charges apply
- Orders above ₹1000 → FREE shipping
6. How long will delivery take?
- Orders are delivered within 3–7 business days
- Delivery time may vary depending on your location
7. How can I track my order?
Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.
Returns & Refunds
8. Can I return a product if it is damaged?
Yes. If you receive a damaged product:- You are eligible for a full refund including shipping charges
- Please contact us within 48 hours with proof (photos/videos)
9. Can I return a product if I don’t like it?
Yes, you can return unused products in original packaging.- Shipping charges will not be refunded in this case
10. How long does it take to get a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned product.
Products
11. Are your attars alcohol-free?
Yes, all our attars are 100% alcohol-free and halal, suitable for daily use and salah.
12. Are your Islamic books authentic?
Yes, we source books from trusted publishers and authentic sources.
13. Do you offer gift packs?
Yes, we offer special gift packs for Eid, weddings, and occasions.
Support
14. How can I contact IqraStore?
You can reach us via:
Email: iqrastore.in@gmail.com
WhatsApp/Phone: +9`-7676865986
15. Do you offer bulk or wholesale orders?
Yes, we do. Please contact us directly for bulk pricing and custom orders.
Our Commitment
At IqraStore, we are committed to providing quality Islamic products with honesty, trust, and care — in line with Islamic values.
Shipping & Delivery Returns & Refunds Products Support Email: iqrastore.in@gmail.com WhatsApp/Phone: +9`-7676865986 Our Commitment