Frequently Asked Questions (FAQ) – IqraStore

Welcome to the IqraStore FAQ section. Here you’ll find answers to common questions about orders, shipping, returns, and more.

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Orders & Payments

1. How do I place an order?

Simply browse products, add items to your cart, and proceed to checkout. Follow the steps to complete your order.

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2. What payment methods do you accept?

We accept:

• UPI (Google Pay, PhonePe, etc.)
• Debit/Credit Cards
• Net Banking
• Wallets

All payments are processed securely.

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3. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once dispatched, cancellation is not possible.

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Shipping & Delivery

4. Do you offer free shipping?

Yes! We offer FREE shipping on orders above ₹1000.

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5. What are the shipping charges?

• Orders below ₹1000 → Standard shipping charges apply
• Orders above ₹1000 → FREE shipping

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6. How long will delivery take?

• Orders are delivered within 3–7 business days
• Delivery time may vary depending on your location

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7. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp.

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Returns & Refunds

8. Can I return a product if it is damaged?

Yes. If you receive a damaged product:

• You are eligible for a full refund including shipping charges
• Please contact us within 48 hours with proof (photos/videos)

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9. Can I return a product if I don’t like it?

Yes, you can return unused products in original packaging.

• Shipping charges will not be refunded in this case

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10. How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

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Products

11. Are your attars alcohol-free?

Yes, all our attars are 100% alcohol-free and halal, suitable for daily use and salah.

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12. Are your Islamic books authentic?

Yes, we source books from trusted publishers and authentic sources.

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13. Do you offer gift packs?

Yes, we offer special gift packs for Eid, weddings, and occasions.

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Support

14. How can I contact IqraStore?

You can reach us via:

• Email: iqrastore.in@gmail.com
• WhatsApp/Phone: +9`-7676865986

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15. Do you offer bulk or wholesale orders?

Yes, we do. Please contact us directly for bulk pricing and custom orders.

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Our Commitment

At IqraStore, we are committed to providing quality Islamic products with honesty, trust, and care — in line with Islamic values.

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